Support Team Member

EntryPart-time

Community

Handle Discord support tickets, modmail, and arbastro support emails with professionalism.

compensation

Task-based (per response/work done)

type

Part-time

experience

Entry level

What you'll do

•Respond to Discord tickets and modmail
•Manage [email protected] emails
•Provide clear, timely support to players

Requirements

•1+ year customer service or community support experience
•Strong written communication skills
•Ability to manage multiple requests calmly
•Bonus: Discord bot familiarity

Benefits

•Remote work
•Direct community impact
•Flexible hours
•Mentorship and growth

application

applying as @ ·

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personal information

arbastro account

@…

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Preferred first and last name

Optional

How do you pronounce your name?

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Helpful for interviews.

Email*

Phone number

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Discord username*

Roblox username*

Where are you based?

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Website or portfolio

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eligibility

Authorized to work in your country?*

Visa sponsorship needed (now or future)?

Optional

We may provide immigration support based on circumstance.

Have you ever worked or applied at arbastro before?

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documents

Resumechoose resume (PDF/DOC, <8MB)

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Cover letterchoose cover letter (PDF/DOC, <8MB)

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supplementary material (portfolio samples, references, etc. — up to 8 files)click to add files

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about you

Why arbastro?

0 words0/4000

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We value this response highly — great answers are often 200–400 words.

When can you start?

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Any deadlines or timeline considerations?

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compensation

Desired compensation type

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Desired compensation amount

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how you found us

Where did you hear about this role?

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If a referral, who referred you?

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U.S. equal employment opportunity information

Completion is voluntary and will not subject you to adverse treatment. arbastro provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Gender

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Race / ethnicity

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acknowledgements

I acknowledge that I have opened, read, and understood the Applicant Arbitration Agreement. I understand that by submitting my application, I am agreeing to be bound by its terms.I certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that, to the extent permitted by applicable law, any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.I confirm I have read and understand: arbastro is not seeking, nor should you disclose, any information that may be subject to confidentiality obligations to third parties, including but not limited to your current employer.

Your draft is saved automatically. arbastro may use Artificial Intelligence in the review of your application.

arbastro is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

arbastro will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.

arbastro is a drug-free workplace.

arbastro will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

arbastro may use Artificial Intelligence in the review of your application.